FAQ

Frequently asked questions:


1. How is it possible that my debt has been transferred to B2 Kapital?

According to the Civil Obligations Act, through the Contract of Cession (article 80 – 86), B2 Kapital has purchased your due, unpaid debt. As the new creditor, B2 Kapital has taken over further process of collecting the debt in question. According to the law you need to be informed of this debt purchase after the process is finished and your consent is not necessary.

2. What are the repayment options you can offer me?

When it comes to repayment options we are flexible and try to adapt them as much as possible to your personal and financial situations. If you cannot repay the full debt amount at once, we can offer you an installment plan, which we agree upon together. We can also agree on a repayment of debt with discount (partial write off). For more information on each option please contact our call center at +385 1 560 5540 or send us an e-mail to centar@b2kapital.hr.

3. Is it possible to have my account unblocked if I manage to make a payment arrangement plan with you?

All previously activated enforcement documents and collaterals shall be withdrawn and released upon repayment of the debt they are related to.

4. How long does it take for my account to be unblocked after I have repaid my debt?

B2 Kapital performs the necessary steps as soon as the debt is repaid and sends the requests for withdrawals of the blockades to included relevant institutions (FINA, Pension fund, employers). For the following steps we kindly ask for your patience since the aforementioned institutions do not have a legally defined deadline to perform their activities to unblock your account.

5. If my account is blocked, are you able to take my protected income?

If your account is blocked and you have opened a protected account, your protected income cannot be seized.

6. What are the new expenses and fees now that you have taken over my debt?

The debt you've had with your previous creditor has been transferred to B2 Kapital, and in relation to the transfer itself there have been no additional fees or costs for you, except the default interest, the rate for which is defined by the law.




Contact us

ADDRESS:
B2 Kapital d.o.o.
Radnicka cesta 41
10000 Zagreb, Croatia
E-MAIL ADDRESS:
centar@b2kapital.hr
Contact of data protection officer:
zastita-osobnih-podataka@b2kapital.hr
Contact for press inquiries:
press@b2kapital.hr
OIB:
57509775367
MB:
40066740
OFFICE:
TEL: +385 (0) 1 5605 540
FAX: +385 (0) 1 5605 541
CORPORATE WORKOUT DEPARTMENT:
TEL: +385 (0) 1 4952 127
TEL: +385 (0) 1 800 11 70
REAL ESTATE:
TEL: +385 (0) 1 265 7640
TEL: +385 (0) 99 333 0128
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